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June 2018

Hello from IVR Technology Group. If you haven't heard, we are in the midsts of moving our headquarters to Amherst, NY. Check out the press release here. We have also been busy debugging, improving and expanding our Compass Platform. Compass, if you don't already know, is your all in one platform for everything communications, from building your own IVR all the way down to tracking phone calls. Get in touch with us here to learn more.

Entrepreneur Solutions

3 CX Solutions For Entrepreneurs

By Chris Miano

Any entrepreneur will tell you – if you aren’t focused on providing a phenomenal customer experience you are setting your business up for failure.

Speech Analytics

The Growth Of Speech Analytics

By John Crouthamel

With advancements in technology, we are now able to evaluate, score and provide feedback in real-time on both sides of the conversation.


Rise To Great Customer Experiences with Xteams

A full-featured dedicated omnichannel contact center for smaller teams, powered by XCALLY and delivered on our secure cloud.

Learn More
Millennial Payments

Millennial Payment Methods

By IVR Tech Group

The first generation to grow up with computers in their homes, millennials are well known for being tech-savvy. But, how do they like to pay?

Outbound Campaign Tips

Tips For Outbound Campaigns

By IVR Tech Group

When it comes to a fast, reliable, and cost-effective way to engage your audience, outbound messages are the way to go.

Customer Service Tips

5 Customer Service Tips

By IVR Tech Group

Customer service is a valuable commodity for a business and one that shouldn’t be taken for granted. Here are a few tips to better the customer experience.

We Make Heroes!

We really enjoy success, your success.

Our continued focus is to delight your customers and grow your bottom line.

Contact our friendly sales staff and start picking out your cape.

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